I was having a problem with an insurance company I was working with. I just felt the whole time that my agent was witholding information and that I wasn't getting all the information and then I found out that I had two other indemnity policies which I thought I only had one policy and then she finally got me all the paperwork and she had signed my name on papers to sign me up for these policies. And I was really angry and felt like I had been cheated and lied to and very angry. But more than angry about it I was very nervous to talk to the lady and customer service about the situation. I even tried talking myself into that this wasn't a big deal just so that I wouldn't have to talk to someone about such an outrageous contentious topic. I finally got the nerve after three nights of practice and the first time I talked to her she did deny and then I got the papers and knew that I was right and I called canceled my policy and told her why and the truth and it was very freeing to be able to say the truth even if it wasn't flattering and it was very hard to say.
Lessons in Progress:
#1: I'm important and I matter and if someone has done something to wrong me I have the right to do and say something about it.
#2: There is a right way to address conflict and I can do it in a calm professional way and I can have confidence and control of myself when I do it.
#3: People do listen when I speak.